Internet Coach Help Page

Welcome to the Expats & Immigrants B.V. Internet Coach help page.

Index
I haven't received a registration e-mail
I have received a registration email, but I'm having trouble registering
I don't know how or where to log in
I keep getting logged out when I close my web browser
I have registered and tried logging in, but I can't
I forgot my password
I tried password recovery but didn't receive an email
I forgot my username and/or e-mail address
I'm logged in, but don't know what to do
The "You have not completed all the required "more info" fields." banner keeps showing despite me having entered all fields
No banners are shown on my screen, now what do I do?
My problem isn't listed

I haven't received a registration e-mail

Please wait a few minutes and check again. Please be sure to also check your Spam filter. If you still haven't received the e-mail, please send a message to info@expats-immigrants.com.

I have received a registration email, but I'm having trouble registering

Common solutions:

  • Make sure your username is at least six characters long ("johndoe" will work. "john" will not work since it's too short).
  • Make sure your password is at least six characters long (longer is safer).
  • Make sure all fields are filled out. Only the Skype field is optional and can be left empty.
  • If you make a mistake and get a red error message, hit your browser's back button to try again. If it persists, please contact us.

I don't know how or where to log in

You can log in here. Use the username and password you chose at registration.

I keep getting logged out when I close my web browser

At Expats & Immigrants B.V. we very much value our clients' privacy. The Internet Coach programme has strict rules and security measures to prevent your account from being accessed easily by a third party accessing your computer. For more information about security concerns, please contact us at info@expats-immigrants.com.

I have registered and tried logging in, but I can't

Your account probably requires activation which will happen once an administrator has reviewed your account. Please send an email to info@expats-immigrants.com if you require help.

I forgot my password

On the log-in screen, there's a "Forgot password?" link. You can also access the page directly by visiting this link.

I tried password recovery but didn't receive an email

Please wait a few minutes and check again. Please be sure to also check your Spam filter. If you still haven't received the e-mail, please send a message to info@expats-immigrants.com.

I forgot my username and/or e-mail address

Please contact the system administrator at info@expats-immigrants.com and mention your full name and he'll help you get set up.

I'm logged in, but don't know what to do

Usually there will be a big banner at the top of the page telling you what needs to be done.
The first one will be "You have not completed all the required "more info" fields." For this one you can either click the banner, or click the "Edit Profile" menu item at the top of the screen. Upon completion a different banner will appear.

The "You have not completed all the required "more info" fields." banner keeps showing despite me having entered all fields

Sometimes this message will erroneously show right after submitting a form, because the system hasn't yet validated your input. To check whether this is the case, click the big "Expats & Immigrants B.V. Internet Coach" banner at the top of the screen. If the message still appears, you probably missed a required field (fields that aren't mandatory all mention this fact in their descriptions).

No banners are shown on my screen, now what do I do?

This can happen, for example, after submitting an essay. Your essay needs to be reviewed by a coach before proceeding. You will be notified when this has happened.
If in doubt, don't hesitate to contact a coach via the message buttons on the right of the screen.

My problem isn't listed

Please contact the system administrator at info@expats-immigrants.com and describe your problem.